Vacancy Detail

2nd Line Engineer

Charles Simon Associates are currently looking for a 2^nd Line Engineer on a permanent basis for our prestigious client based in Gloucester.

 

This role is predominantly remote, with travel to different sites in the area when needed.

 

Location: Gloucester/Remote

Salary: Up to £27,000 per annum

 

Skills/Requirements for the 2^nd Line Engineer:

• Previous experience within a similar role is vital
• Ability to work independently
• Strong O365
• Extensive Active Directory experience, ideally some AzureAD/EntraID
• Windows Desktops, 7/8/10 experience

 

Desirable:

• MS Azure
• Windows Server
• Group policy

 

Start date is ASAP for the 2^nd Line Engineer

 

The 2^nd Line Engineer will be responsible for:

• Supporting users on both a remote and face to face basis when needed.
• Carrying out service requests
• First call fixes including diagnosing and resolving technical issues
• Triaging and escalating complex issues to the 3^rd Line team
• Managing their own workload in accordance with the businesses SLA’s & KPI’s
• Installing, configuring and maintaining desktop and laptop hardware and software
• Reviewing, amending and where needed creating technical and employee facing knowledge base for articles and procedures.
• Providing the highest level of customer service when onsite

 

Please send an up-to-date copy of your CV to be considered for the 2^nd Line Engineer

Location: Gloucester/Remote | Salary: 25000 - 27000 per year | Job type: Permanent | Posted: 25/11/2024